My Work

- VALUE I BRING -

Creative Thinking & Problem Solving: I’m a creative thinker, a strategic designer and a problem solver. I thrive on making the complex simple as well as bringing value to clients by leading them through the journey of problem solving and solutioning, so that together we can achieve the best outcome for both the business and the users. 

Human Centred Approach: I have an extensive toolkit and a deep understanding of human centered design research methods as well as a range of thinking processes including; Design Thinking, Systems Thinking, Lean UX and an Agile mindset. This allows me to inspire both my team and the client to approach challenges and opportunities from different perspectives.

Customer Advocacy through Collaborative Engagement: The best outcomes are most often reached when teams work collaboratively with one another. As a consultant, I work alongside the client during the product development cycle taking a collaborative approach that incorporates their knowledge, opinions and ideas. This ensures that all mindsets are aligned and that the reasoning behind changes in product directions are easily agreed upon and worked through together.

Leadership, Training & Mentoring: Throughout my career I have taken on leadership roles to manage, form and mentor teams. I have also provided training in user research, user testing methods and workshop facilitation to UX teams in client projects as well as internally to our people. For a period of eight years I was a part-time lecturer at Billy Blue College of Design teaching multimedia students.

- CLIENTS I’VE WORKED WITH -

- A SMALL SAMPLE OF MY WORK & CAPABILITIES -

Qualitative & quantitative User research methods

I use a variety of research methods in order to understand user pain points, needs, behaviour, mindsets and to validate products and features.
The methodology that I use is a combination of Design Thinking, Systems Thinking, Lean UX and Agile.

Workshop Planning and facilitation

Teams that collaborate create better products. I’m always on the look out for new methods and tools in order to create engaging and effective workshops. I’ve also developed a variety of tools to define problems, users, scope ML and IOT projects in a co-creative approach.

Chatbot Design & Methodology

Chatbots have the potential to provide organisations with enormous value which can help internal users streamline their processes and provide users with 24/7 assistance. I’ve created the methodology to ensure Chatbots are designed to solve real problems for users, including a canvas which teams can use to collaboratively create a Chatbot Personality worksheet.

Design for Emergent Tech

My current goal is to bring a human centred approach to emergent tech. I’ve been working on establishing methodologies and developing tools to help designers contribute to projects within the Artificial Intelligence realm and Internet of Things.

Design Strategy

Design strategy balances what’s desirable, viable and feasible with the users needs, the business goals and technical ecosystem. I work collaboratively with clients to help them see the big picture, identify key problems, ideate solutions and put a plan in place to help them achieve their business goals and create richer user experiences for their target user segments.

Innovation

Human Centric Innovation looks at finding opportunities to innovate throughout all the segments of the business. I work with clients to streamline processes for internal users and conduct research to uncover how we might innovate the experience of their target users. I use Hackathons, design sprints, ideation sessions and user research to uncover ways of innovating.

Service Design

Service design is the orchestration of services, products and people, it’s about intentionally designing every interaction a user has with an organisation across all its digital or physical touchpoint.

Interface Design

I’ve designed a variety of interfaces for websites, intranets, web applications and mobile apps. The designs I create are easy to use, simple, visually engaging and on-brand.

Chemeleon Food Additives iOS App

Personal Project. Launched my very own mobile app which helps people live healthier lives by enabling them to easily decipher those cryptic numbers listed in ingredient lists.

Earthfirst Green Guide & iPad Magazine

Personal Project. The eco-warrior inside me was inspired me to create an online green guide to help people find eco friendly products and services.

Branding Identity Design

Logo designs & styleguides